A. Shipping, Order Tracking & Delivery
What is Siakari’s Shipping Policy?
Please find our shipping policy here
What does different order status mean?
Pending / Failed - Payment was unsuccessful
Confirmed - Payment Successful, yet to be shipped
Shipment on Transit - Order has been shipped from our warehouse
Canceled - Successful order canceled based on customer request and refund has been initiated
How do I check the status of my order?
We will keep updating you regarding your Order status through Track Order and email from noreply@siakari.com, wherein you will receive email
notifications for
a) Successful placement of order.
b) Tracking details once the order is dispatched.
c) Order Canceled.
In case of any queries relating to the order, our customer care service is available on all the weekdays between 9.30 am to 6.30 pm IST. Or you can
email your query to support@siakari.com
Where do we ship?
We offer PAN India shipping for our customers. For any International Shipping query , you
can email your query to support@siakari.com or call our customer care service available on
all the weekdays between 9.30 am to 6.30 pm IST.
Who will pay for shipping and delivery charges?
We provide free shipping across India for orders greater than INR 4999/-. For Order Value
Less that INR 5000/-, the shipping and delivery charges of INR 199/- are borne by the
customer. Total order amount will include the shipping and packing charges.
Please note that for international customers, the VAT/ Import Duties/ Local Taxes are borne
directly by the customer, to be paid at the time of delivery to our courier partner. These taxes
will be chargeable over and above the product/order price you pay. These charges are
ungovernable as they differ from country to country according to local rules and regulations.
How is shipping amount decided?
Shipping charges on our products shall be mentioned at the time of checkout. These shipping
charges are based on the weight of the product, volume after packing, and the destination of
delivery.
How is custom duty decided?
Custom/Import duty is levied by the Govt of the destination country. These charges are
ungovernable as they differ from country to country according to local rules and regulations.
Siakari does not have any control on custom duty.
Who are the courier partner?
We use Ekart, Blue Dart, DTDC, Ecom express, Shadow Fax & Delhivery for our domestic
order shipments. If both the couriers do not serve the shipping address, we use Speed Post for
our domestic order shipments. We use FedEx for our international shipments.
Do the prices on website include taxes?
Yes. All prices are inclusive of taxes. For international customers, the VAT/ Import Duties/
Local Taxes are borne directly by the customer, to be paid at the time of delivery to our
courier partner. These taxes will be chargeable over and above the product/order price you
pay.
What is the estimated delivery time?
The estimated time of delivery is within 3-5 business days for domestic orders. All orders get
shipped within 1-2 business days from our warehouse.
Who will be responsible for paying local taxes outside India?
For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the
customer, to be paid at the time of delivery to our courier partner.
B. Payment
How can I pay for my order at Siakari?
We accept credit/debit cards, net banking, UPI transaction, Wallet to make payment online.
What should I do if my payment fails?
Please try again in case of payment failure. This can happen for several reasons. You can also
contact your bank and inquire regarding the same because sometimes bank might stop
transactions for security reasons.
What should I do when I have made order and amount also got deducted but order got canceled?
Please write an email to us at support@siakari.com with details regarding the transaction and
snapshot of the Order number. We will check the issue and will update you on the order
status.
What should I do when I have made order and amount also got deducted but order got canceled?
Please write an email to us at support@siakari.com with details regarding the transaction and
snapshot of the Order number. We will check the issue and will update you on the order
status.
What is Siakari’s Cancellation Policy?
We accept cancel requests only in case the order is not processed. We will have the order
canceled and process refund. We will not be able to cancel orders, if they are already
processed.
How do I cancel the order, I have placed?
If the order is not processed yet, you can cancel the order from your Login through
siakari.com. Follow the Steps as mentioned below
1. Please log in to your www.siakari.com account
2. Click on My Account section at the top right corner of your screen
3. Click on Order History and then select order/item you want to cancel
4. Locate the "Cancel" button and click on it
Voila! The order has been canceled
Can I modify the shipping address of my order after it has been placed?
If you want to change/modify the shipping address (from one address to another address in
India only), you can drop an email at support@siakari.com requesting to change/modify the
shipping address and we can change it, provided the order is not processed.
Can I cancel an item/(s) from the bulk order placed?
If the order is not processed, You can cancel an item/(s) from a bulk order.
I just canceled my order. When will I receive my refund?
Once an order is canceled, the refund will be initiated and processed within 7-10 working
days.
If I cancel the purchased product will the tax amount charged be refunded?
Yes, total order amount will be refunded as prices are inclusive of it.
C. Returns and Exchange
What is Siakari's Return and Exchange Policy?
Please find our Return and Exchange Policy here
Where can we return or exchange the order?
In case of online purchases, all the returns should be made through siakari.com. In the
unlikely event that the order delivered is in damaged condition, or otherwise, you can return
the product unused and in the same condition as you received it, in its original packaging,
along with the invoice and get the refund. You are required to report the defect within 7 days
of receipt of the product. Our courier partner will collect the order from the address provided
by you and will get it back to us.
What items are not returnable?
We allow return only in case of defective/damaged product. We do not commit any return/
refund/ exchange in cases of weaving artifacts such as weft direction faults, loose weft, warp
streaks, tight or slack pick, tails out, etc. Also, please note that no returns shall be allowed if
the customer is dissatisfied with the color, size, shape, quality of the product, only exchange
is allowed in such cases. Make sure that the products returned should be in original condition,
unwashed, unused, should have original tags/labels in place and folds intact and returned
along with the box in which the product was delivered and return product should be packed
properly to avoid further damage. In case items do not have proper folding, tags are damaged
or missing or item is damaged, return and exchange policy will not be applicable for the same
and no refund will be initiated in such cases. In the event of false, frivolous or baseless
complaints regarding the delivery or quality of the Products, the customer will not be eligible
for refund or replacement.
What items are exchangeable?
Exchange is allowed only in cases where customer is dissatisfied with the color, size, shape,
quality of the product and exchange is done within 7 days from receipt of product for another
product of similar or higher value. Kindly ensure that the product returned should be in
original condition, unwashed, unused, should have original tags/labels in place and folds
intact and returned along with the box in which the product was delivered along with the
invoice. No exchange is allowed for items which,when we receive, do not have proper
folding, missing tags and damaged or not in saleable condition.
How do I place return request on Siakari?
We accept returns only in case of any damage/defects in the saree. Hence sarees without any
defect or damage cannot be accepted. If in case the saree has a defect, an intimation of the
same must be made within 7 days from receipt of the product. Our team will get back to you ,
for comprehensive details of the defects/complaints of the order/package delivered to you
along with the photographs showing defect. Please do not send back any item without
consulting with us. The product must be returned to us within 7 days from the product receipt
date although the product might reach us anytime.
Why has my return/refund been put on hold?
Siakari shall examine the returned products for all such defects/variations, on the basis of the
customers' request and whether the same requested within 7 days from date of delivery. Once
satisfied, we will initiate the refund.
How long would it take me to receive the refund of the returned product?
Once the refund is initiated, it will take 7-10 working days for the refund to be processed.
Refund, if any, shall be made at the same issuing bank through which the Product was
purchased, using the same payment mode.
Please note, Siakari initiates the refund upon successful return pick up, or after the returned
item has reached us and quality check is successful. Therefore, the refund initiation time may
vary depending on the time taken by the courier partner to deliver the return to Siakari
warehouse.
Does Siakari pick up the product I want to return from my location?
We will arrange for returns if in case the delivered item has a damage or defect. Please note
that product should be return through our courier partner only.
Note: In-case we do not have pick up service available at your location, you would have to
self-ship the product. A maximum of INR 150/- would be given to you as a credit note for
reverse shipping.
Why has my return request been declined?
Siakari shall examine the complaint raised regarding the return request with concerned
department. In the event of false, frivolous or baseless complaints regarding the delivery or
quality of the Products, the customer will not be eligible for refund or replacement.
Why my return product is reshipped?
Siakari shall examine the returned products for all such defects/variations, on the basis of the
customers' request. If not satisfied with the return request raised, the request will be declined.
Also, in case items do not have proper folding, tags are damaged or missing or item is
damaged, return and exchange policy will not be applicable for the same and no refund will
be initiated in such cases and product will be reshipped.
Who will pay for delivery and shipping charges for returns?
We provide free shipping across India for orders greater than INR 4999/-. For Order Value
Less that INR 5000/-, the shipping and delivery charges of INR 199/- are borne by the
customer. Total order amount will include the shipping and packing charges.
For all cases of returns with defects / damaged/ wrong product delivered to the the customer,
Siakari will bear the shipping charges.
D. General
Are there physical stores for Siakari, if yes where are they located?
You can search for our stores here
How do I reach the customer care?
You can either write to us at support@nalli.com or you can text us in Whatsapp at
01205138016. You can also reach us by calling at 01205138016 on working days between
9:30 am to 6:30 pm IST. We will try to assist you in every way possible.
What is the process once I have selected the products that I wish to buy?
Please add the products to your shopping cart and proceed to checkout. Update the billing and
shipping charges and proceed further to make the payment.
I would like some assistance in choosing my products. What are my options?
You can text us in Whatsapp at 01205138016 or you can also reach to us by calling at
01205138016 on working days between 9:30 am to 6:30 pm IST. We will try to assist you in
every way possible to help you choosing your products.
Can I order a product if that is marked sold out?
At Siakari, the online collections are exclusive designs and we have limited quantity of each.
However once a product is sold out, you can text us in Whatsapp at 01205138016 or you can
also reach to us by calling at 01205138016 on working days between 9:30 am to 6:30 pm IST.
We will try to assist you and update you about the availability of the product in near future.
I want to purchase multiple pieces of same saree. How can I do it?
At Siakari, the online collections are exclusive designs and we have limited quantity of each.
However once a product is sold out, you can text us in Whatsapp at 01205138016 or you can
also reach to us by calling at 01205138016 on working days between 9:30 am to 6:30 pm IST.
We will try to assist you in every way possible to fulfill your requirements.
Can I get a saree customized in a particular combination or design?
Sorry but unfortunately we do not customize a single saree as it is difficult to just make one
saree, as the production cost goes higher. If the order is for a batch of 30 sarees or more, we
could go ahead if we like the design too.
